1. Who We Are
UnivoPlus IPTV provides IPTV-style streaming access, setup guidance, customer support, and related digital services for users who want a flexible live TV, sports, movies, series, and entertainment experience.
- Website: univoplus.com
- Contact Email: contact@univoplus.com
For any privacy-related question, request, or concern, you can contact us at contact@univoplus.com.
2. Information We Collect
We may collect personal information that you provide directly to us when you use our website, place an order, contact us, or request support.
This information may include:
- Your name
- Email address
- Phone number or messaging contact
- Billing details
- Order information
- Service plan selected
- Device type
- App or IPTV player information
- Setup preferences
- Messages sent through contact forms, email, live chat, WhatsApp, or other support channels
- Screenshots or technical details you provide for troubleshooting
We may also collect technical information automatically when you visit our website or use our services.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location based on IP address
- Pages visited on our website
- Time spent on our website
- Referral source
- Cookies and similar tracking technologies
- Connection time
- Server connection information
- Basic diagnostic logs related to service stability, abuse prevention, or troubleshooting
We collect only the information reasonably necessary to provide our services, improve user experience, protect our systems, and support customers.
3. How We Use Your Information
We may use the information we collect for the following purposes:
- To process orders and service requests
- To activate and manage IPTV-related access
- To provide customer support
- To help with device setup and compatibility
- To respond to questions, technical issues, or complaints
- To send service-related updates
- To improve website performance and user experience
- To monitor service stability and detect technical issues
- To prevent fraud, abuse, unauthorized access, or misuse
- To verify payments and reduce payment disputes
- To maintain business records
- To comply with legal, regulatory, or security obligations
We may also use your contact information to send important service messages, such as activation details, renewal reminders, technical notices, or support updates.
Promotional messages may only be sent where permitted by law or when you have provided consent. You may opt out of promotional communication at any time by contacting us.
4. IP Address, Server Connection, and Browsing Protection
When you access UnivoPlus IPTV services or connect to one of our servers, certain technical information may be processed automatically. This may include your IP address, device type, connection time, approximate location, app or player information, and server activity related to the service.
We use this information to provide access to the service, improve connection stability, prevent abuse, detect technical issues, protect our systems, and support customer troubleshooting.
UnivoPlus IPTV applies reasonable technical and organizational safeguards to help protect user connection data from unauthorized access, misuse, loss, or disclosure. When supported, secure connection methods and server-side protection measures may help reduce exposure of certain technical information during service use.
However, UnivoPlus IPTV does not guarantee complete anonymity, full internet privacy, or total protection of all browsing activity. Our service is designed to support IPTV and streaming-related access. It does not replace a dedicated VPN, antivirus software, secure browser, firewall, or complete cybersecurity solution.
Your internet service provider, device manufacturer, app provider, browser, payment provider, third-party websites, or external platforms may still collect or process information according to their own privacy policies.
We recommend that users take additional steps to protect their privacy, such as using secure passwords, keeping devices updated, avoiding suspicious apps, and reviewing the privacy settings of any third-party tools they use.
5. Payment Information
If you purchase a plan or service from UnivoPlus IPTV, your payment may be processed by third-party payment providers.
We may receive limited payment-related information, such as payment status, transaction reference, billing name, billing email, amount paid, and order confirmation.
UnivoPlus IPTV does not store full credit card numbers or sensitive payment credentials on its own servers unless clearly stated.
Payment providers may collect and process your information according to their own privacy policies, terms, and security standards.
7. Analytics and Website Performance
We may use analytics tools to understand how visitors use univoplus.com. These tools may collect information such as pages visited, time spent on the website, device type, browser type, referral source, and general location.
This information helps us improve website structure, content quality, loading speed, and user experience. Analytics data is generally used in an aggregated or technical format and is not intended to personally identify individual users.
8. How We Share Information
We do not sell personal information.
We may share limited information with trusted third-party service providers when necessary to operate our website and services.
These may include:
- Payment processors
- Hosting providers
- Analytics tools
- Customer support platforms
- Email service providers
- Messaging or communication tools
- Fraud prevention and security services
- Technical service providers
These third parties are only allowed to use the information as needed to provide services to us.
We may also disclose information when required by law, legal process, court order, regulatory request, or when necessary to protect the rights, safety, and security of UnivoPlus IPTV, our users, our systems, or others.
9. International Data Transfers
UnivoPlus IPTV primarily serves users in the United States and Canada, but our website and service providers may operate in different countries.
By using our website or services, you understand that your information may be processed, stored, or transferred in the United States, Canada, or other countries where our service providers operate.
Data protection laws may vary by country, but we take reasonable steps to protect your information according to this Privacy Policy.
10. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include access controls, secure systems, monitoring, limited data access, encrypted communication where supported, and internal security practices.
However, no website, online service, server, or electronic transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
You are also responsible for keeping your account details, passwords, email access, devices, and IPTV app credentials secure.
11. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include:
- Providing active services
- Managing orders
- Providing customer support
- Resolving disputes
- Preventing fraud or abuse
- Maintaining business records
- Complying with legal or regulatory obligations
When information is no longer needed, we may delete, anonymize, or securely store it according to our internal practices and applicable laws.
12. Your Privacy Rights
Depending on your location, including if you are located in the United States or Canada, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of certain personal information
- The right to withdraw consent where processing is based on consent
- The right to object to certain uses of your information
- The right to request a copy of your information
- The right to opt out of certain marketing communications
To make a privacy request, contact us at contact@univoplus.com. We may need to verify your identity before processing certain requests.
13. California Privacy Notice
If you are a California resident, you may have additional privacy rights under California privacy laws, where applicable.
These may include:
- The right to know what personal information we collect
- The right to know how personal information is used
- The right to request access to personal information
- The right to request correction of inaccurate personal information
- The right to request deletion of certain personal information
- The right to know whether personal information is sold or shared
- The right to opt out of the sale or sharing of personal information
- The right not to be discriminated against for exercising privacy rights
UnivoPlus IPTV does not sell personal information.
If you are a California resident and wish to exercise your privacy rights, contact us at contact@univoplus.com. Please include “California Privacy Request” in the subject line.
14. Canadian Privacy Notice
If you are located in Canada, you may have rights under Canadian privacy laws, including the right to access personal information we hold about you and request correction of inaccurate information.
We collect, use, and disclose personal information for purposes that are reasonable and related to providing our services, managing orders, supporting customers, protecting our systems, and complying with applicable obligations.
Where consent is required, we aim to obtain consent in a clear and appropriate way based on the type of information and the purpose of collection.
To request access, correction, or deletion of your personal information, contact us at contact@univoplus.com. Please include “Canadian Privacy Request” in the subject line.
15. Marketing Communications
If you choose to receive promotional messages from UnivoPlus IPTV, we may send you emails or messages about offers, service updates, new plans, or related information.
You can opt out of marketing communications at any time by contacting us at contact@univoplus.com.
Even if you opt out of marketing messages, we may still send important service-related messages, such as order confirmations, activation details, support updates, billing notices, or security messages.
16. Children’s Privacy
UnivoPlus IPTV is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
If you believe a child has provided us with personal information, please contact us at contact@univoplus.com.
17. Third-Party Links, Apps, and Services
Our website or support instructions may include links or references to third-party websites, apps, IPTV players, media players, device platforms, payment providers, or tools.
UnivoPlus IPTV does not control third-party services and is not responsible for their privacy practices, security, content, updates, availability, or terms.
We recommend reviewing the privacy policies and terms of any third-party apps, devices, or services you use.
18. Device and App Responsibility
Users are responsible for the devices, apps, browsers, IPTV players, and internet connections they choose to use with UnivoPlus IPTV.
Some third-party apps or devices may collect technical data, usage data, crash reports, or other information according to their own policies.
UnivoPlus IPTV is not responsible for the data practices of third-party apps, app stores, device manufacturers, internet providers, or external platforms.
19. Fraud Prevention and Abuse Protection
We may use collected information to detect, prevent, and respond to fraud, payment abuse, account sharing, unauthorized access, suspicious activity, technical attacks, or violations of our Terms of Service.
This may include reviewing IP addresses, order details, payment references, support history, device information, server connection patterns, and account activity.
We use this information only as reasonably necessary to protect our services, customers, systems, and business operations.
20. Do Not Track Signals
Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them automatically.
You can manage cookies and tracking preferences through your browser settings.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or business operations.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.
Your continued use of univoplus.com or UnivoPlus IPTV services after changes are posted means you accept the updated Privacy Policy.
22. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how your personal information is handled, please contact us: